Privacy Policy

1. Introduction

This Privacy Policy describes how GORDDENT dental practice ("we", "us", "our"), located at Bore Prodanovića 4, 21000 Novi Sad, Serbia, collects, uses, and protects your personal data.

By using our services or visiting our website, you agree to the practices described in this policy.

2. Data Controller

The data controller is GORDDENT, PIB (Tax ID): 104659356, Registration number: 60382425. For any questions regarding your personal data, please contact us at [email protected] or 064 2491677.

3. Data We Collect

We may collect the following categories of personal data:

• Full name, date of birth, and contact information (phone number, email address, home address)
• Medical and dental history, including previous treatments and current conditions
• Treatment records, X-rays, photographs, and diagnostic imaging
• Insurance information and payment details
• Information you provide when leaving reviews or feedback
• Website usage data collected through cookies and analytics tools

4. Patient Records & Appointments

By attending our dental practice, you acknowledge and agree that a patient record will be created and maintained in your name. Every appointment, examination, diagnosis, treatment plan, procedure performed, and clinical observation will be documented in your record.

These records are essential for providing safe, continuous, and high-quality dental care. Patient records are maintained in accordance with applicable Serbian healthcare regulations and data protection laws.

5. How We Use Your Data

We use your personal data for the following purposes:

• Providing dental treatments and healthcare services
• Scheduling and managing appointments
• Maintaining accurate and complete patient records
• Communicating with you about your treatment, appointments, and aftercare
• Processing payments and issuing invoices
• Complying with legal and regulatory obligations
• Improving our services and patient experience

6. Patient Reviews

Reviews left by patients on Google, Google Maps, or any other public platform where our practice is listed may be displayed on our website and marketing materials.

By leaving a public review on any such platform, you acknowledge that your review, including your name or username and review content, may be reproduced on the GORDDENT website (gorddent.rs) and associated marketing channels.

If you wish to have your review removed from our website, please contact us at [email protected].

7. Data Sharing

We do not sell your personal data. We may share your data with:

• Dental laboratories and specialist referrals as necessary for your treatment
• Government authorities and regulatory bodies when required by law
• IT service providers who help us maintain our systems, under strict confidentiality agreements

8. Data Retention

Patient records are retained for a minimum period as required by Serbian healthcare regulations. Other personal data is retained only for as long as necessary to fulfill the purposes described in this policy.

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data and patient records
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Request a copy of your data in a portable format

10. Cookies

Our website uses cookies to detect your preferred language and improve your browsing experience. We use a locale preference cookie to remember your language selection. No third-party tracking cookies are used without your consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.

12. Contact

For any questions or concerns about this Privacy Policy or your personal data, please contact us:

GORDDENT — Bore Prodanovića 4, 21000 Novi Sad, Serbia — Phone: 064 2491677 — Email: [email protected]